Privacy Policy

A legal disclaimer

Effective date: 26/02/2026 -
Last updated: 26/02/2026

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Welcome to Whimsy & Wild (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, book our services, sign up to hear from us, or otherwise get in touch.

1. Who we are

Whimsy & Wild is an events planning business.
Data controller: Whimsy & Wild
Email: isobel@whimsyandwildevents.com
Business address: 17 Alexandra House, Midland Road, Bath, United Kingdom BA2 3GD

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If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

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2. The personal data we collect

Depending on how you interact with us, we may collect and process the following personal information:

• your name

• email address

• phone number

• postal address

• event details you share with us

• booking and payment information

• correspondence you send to us

• preferences relating to your event or enquiry

• technical information about how you use our website, such as IP address, browser type, device information and cookie-related data

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We only collect personal data that is relevant to the services we provide.

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3. How we collect your data

We may collect your personal data when you:

• fill in a contact form on our website

• email, call or message us

• book or enquire about our services

• subscribe to our mailing list

• interact with our website

• communicate with us on social media

• provide information to us during the planning of your event

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4. How we use your personal data

We use your personal data to:

• respond to enquiries

• provide quotes and proposals

• manage bookings and plan events

• communicate with you about your event

• process payments and keep financial records

• send marketing communications where you have agreed to receive them

• improve our website, services and customer experience

• comply with legal, regulatory and tax obligations

• establish, exercise or defend legal claims where necessary

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5. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

Where we need to use your information to take steps at your request before entering into a contract, or to perform our contract with you.
For example: replying to your booking enquiry, preparing your proposal, and delivering your event planning services.

Legitimate interests

Where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
For example: managing enquiries, improving our services, keeping records of our work, and operating our website securely.

Legal obligation

Where we need to process your personal data to comply with the law.
For example: accounting, tax and record-keeping requirements.

Consent

Where you have given us clear consent.
For example: signing up to receive marketing emails or agreeing to certain non-essential cookies.

You can withdraw your consent at any time where consent is the basis we rely on.

6. Marketing

If you sign up to receive updates, offers or news from Whimsy & Wild, we may send you marketing communications by email.

You can unsubscribe at any time by:

• clicking the unsubscribe link in any marketing email, or

• contacting us directly

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We will not send you marketing messages if you have asked us not to.

7. Who we share your data with

We may share your personal data with trusted third parties where necessary to run our business and deliver our services, such as:

• website hosts and website service providers

• email and newsletter platforms

• payment processors

• accountants, bookkeepers or professional advisers

• event venues, suppliers or subcontractors involved in your booking

• IT and admin support providers

• legal or regulatory authorities where required by law

We only share the minimum information necessary and expect third parties to handle your data securely and lawfully.

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8. International transfers

Some of our third-party service providers may store or process personal data outside the UK.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as using providers that offer approved transfer mechanisms or equivalent protections.

9. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, tax, accounting and reporting requirements.

As a guide:

• enquiry data that does not lead to a booking may be kept for up to **12 months**

• client and booking records may be kept for up to **6 years** after the end of the relevant booking

• marketing data is kept until you unsubscribe or ask us to remove you

• technical website data is kept in line with our website and analytics providers’ retention settings

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If we no longer need your personal data, we will securely delete or anonymise it.

10. Cookies and website tracking

Our website may use cookies and similar technologies to help it function, understand how visitors use it, and improve performance.

Cookies may include:

strictly necessary cookies required for the website to work properly
analytics cookies to help us understand website usage
functional cookies to remember your preferences
marketing cookies if we use advertising or social media tracking tools

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Where required, we will ask for your consent before using non-essential cookies

You can also control cookies through your browser settings and any cookie banner or preferences tool on our website.

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11. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Your rights

Depending on your circumstances, you may have the right to:

• be informed about how your data is used

• access the personal data we hold about you

• request correction of inaccurate or incomplete data

• request deletion of your personal data

• request restriction of processing

• object to processing based on legitimate interests

• withdraw consent at any time where we rely on consent

• request transfer of your data to you or another provider, where applicable

• complain to the UK Information Commissioner’s Office (ICO)

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To exercise any of these rights, please contact us using the details in section 1.

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13. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

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14. Third-party links

Our website may contain links to other websites, social media platforms or third-party services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before submitting any personal data.

15. Children’s privacy

Our services and website are not intended for children, and we do not knowingly collect personal data from children through our website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data. Any updates will be posted on this page with a revised “last updated” date.

17. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

Whimsy & Wild
Email: isobel@whismyandwildevents.com
Address: 17 Alexandra House, Midland Road, Bath, BA2 3GD